Frequently Asked Questions
Everything you need to know about your TCL experience
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is the return policy for TCL televisions and appliances?
We offer a 30-day return window for products purchased directly from our site. Items must be in their original packaging and include all accessories to be eligible for a full refund.
Do TCL products come with a manufacturer warranty?
Yes, most TCL electronics include a one-year limited warranty covering defects in materials and workmanship. You can register your product on our site to simplify future support claims.
What should I do if my product arrives damaged?
Please inspect your package upon arrival. If you notice any damage, contact our Support Team within 48 hours with photos of the unit and packaging so we can arrange a replacement.
Does TCL North America offer professional installation services?
During the checkout process for large appliances and home theater systems, you may select our white-glove delivery and professional installation service for an additional fee.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.